Job Title: Schemes Account Handler

Salary: £30,000 + Benefits

Location: Leicestershire (Hybrid Working)

PURPOSE OF ROLE

An excellent opportunity has become available for an experienced Schemes Account Handler to join a well-established and expanding insurance brokerage. Working within a specialist Schemes team, you'll support clients across niche insurance programmes, delivering a high standard of service throughout the policy lifecycle.

This is a varied role where you'll handle renewals, new business, policy administration and customer enquiries, while building strong relationships with clients and insurer partners. It's an ideal opportunity for someone who enjoys working in a fast-paced environment and wants to develop their technical knowledge within specialist insurance schemes.

RESPONSIBILITIES

• Manage renewals, mid-term adjustments and policy administration for scheme clients.
• Handle new business enquiries and assist in converting opportunities into policies.
• Deliver outstanding customer service across all client interactions.
• Liaise with insurer partners to ensure policies are administered accurately and efficiently.
• Ensure all work is completed in line with regulatory requirements and internal procedures.
• Maintain accurate records and support the smooth running of delegated authority activities.
• Build strong relationships with clients, colleagues and external stakeholders.
• Contribute to continuous improvements in service delivery and operational efficiency.

DAY-TO-DAY

• Respond to client enquiries via telephone and email.
• Process policy renewals, amendments and new business quotations.
• Assist clients with policy queries and provide appropriate insurance guidance.
• Update policy records using insurance systems.
• Work closely with colleagues to deliver an efficient and seamless customer experience.
• Prioritise workloads to meet service level agreements and deadlines.
• Support the ongoing development of specialist scheme products and processes.

EXPERIENCE

• Previous experience within an insurance account handling, administration or customer service role.
• Knowledge of commercial insurance or specialist schemes is advantageous.
• Experience managing renewals, policy changes and client servicing.
• Familiarity with insurance software and Microsoft Office packages.
• Exposure to delegated authority, charity, public sector or local authority insurance would be beneficial but is not essential.
• Working towards Cert CII, or willing to study towards a professional qualification, would be an advantage.

SKILLS

• Excellent communication and customer service skills.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Proactive and solution-focused approach to work.
• Confident building relationships with clients, insurers and colleagues.
• A positive team player with a commitment to delivering high-quality service.
• Eagerness to learn and develop technical insurance knowledge.

If you have the relevant experience or know someone who does, please contact Joe Cappalonga on 07458 162842 or email joe@lawesgroup.co.uk