Job title: Director – Commercial Client Propositions
Salary: £120,000 plus bonus
Location: UK (Hybrid, with regular travel)
PURPOSE OF ROLE
Our client, a well-established and growing insurance broking group, is looking for a Director of Commercial Client Propositions to join the team responsible for their most significant and complex client relationships. This is a strategically important, highly visible appointment at the centre of the UK retail business focused on bringing flagship client propositions to life across the most valuable commercial portfolios and ensuring they deliver real commercial impact in practice. Reporting to the Managing Director of the principal clients division, you will work hand-in-hand with Sales Directors and senior stakeholders to translate proposition strategy into delivery, embedding differentiated client propositions across key portfolios and driving measurable growth, retention and stronger client engagement. This role directly shapes how the business differentiates itself with its most important clients in a highly competitive market, offering genuine influence over both client outcomes and market positioning. It will suit a commercially sharp operator who can take ownership, move at pace and deliver with minimal oversight.
KEY AREAS
- Strategy into Delivery – turning proposition strategy into tangible outcomes across the group's most valuable client relationships
- Growth & Retention – driving measurable revenue growth, stronger retention and improved client value across complex commercial portfolios
- Client Experience & Differentiation – shaping how the business stands out with its most important clients in a competitive market
- Insight & Innovation – harnessing data, market intelligence and client feedback to keep propositions relevant and commercially effective
- Cross-Functional Leadership – aligning sales, placement, claims and specialist teams to deliver consistent, high-quality client outcomes
RESPONSIBILITIES
- Own and drive the implementation and evolution of strategic client propositions across the group's most important relationships
- Partner with Sales Directors to shape and deliver strategic account plans for key clients
- Drive measurable growth and retention across priority client portfolios
- Lead and oversee the delivery of premier client programmes, ensuring consistent execution across placement, claims and specialist teams
- Ensure propositions deliver clear improvements in client engagement, value and commercial outcomes
- Ensure alignment with regulatory requirements, including Consumer Duty and Fair Value
DAY-TO-DAY
- Working closely with Sales Directors and senior stakeholders to translate strategy into on-the-ground delivery
- Identifying opportunities to enhance proposition strategy, service delivery and commercial performance
- Using data, market insight and client feedback to continuously strengthen propositions
- Driving the rollout and embedding of new solutions across the business
- Acting as a senior escalation point for key client stakeholders where required
- Sharing commercial insight and market intelligence to inform wider strategy
- Championing a consistent, high-quality, client-centric approach across the organisation
EXPERIENCE
- Significant experience in commercial insurance, spanning strategic client management, propositions or commercial leadership roles
- A track record of delivering measurable growth and improved client outcomes
- Experience working with large, complex or strategically important client portfolios
- Experience designing or delivering differentiated client propositions
- Strong understanding of market dynamics, placement strategy and insurer appetite
- Knowledge of regulatory frameworks, including Consumer Duty and Fair Value
SKILLS
- Confidence engaging and influencing at senior stakeholder and client level
- Excellent communication, negotiation and stakeholder management skills
- Strong analytical capability, with the ability to interpret data and market insight
- A collaborative, solutions-focused approach
- High levels of accountability, with a clear focus on delivery and outcomes
- Comfortable operating with pace and ambiguity in a fast-moving, evolving environment
If you have the relevant experience or know someone who does, please contact Joe Cappalonga on 07458 162842 or email joe@lawesgroup.co.uk