Job title: Client Service Specialist

Salary: negotiable, dependent on experience

Location: Leeds South Central

PURPOSE OF ROLE

Our client, a leading global insurance broking and professional services firm, is looking for a Client Service Specialist (Commercial Handler) to join their team, based out of their first-class Leeds South Central office.

Our client exists to help people and businesses make better decisions, protecting and strengthening what matters most to them. They operate as one connected, trust-led team, and take real pride in supporting both their people and their clients to thrive.

RESPONSIBILITIES

As Client Service Specialist, you will be:

•       Taking ownership of servicing complex commercial risk portfolios end-to-end, delivering tailored outcomes for clients

•       Working closely with Client Managers and Directors to understand client needs and help shape service plans, presentations and strategic recommendations

•       Handling renewals, new business and mid-term adjustments, negotiating with insurers to secure the best available terms

•       Producing clear, compelling marketing and client materials that set out risk profiles, proposals and placement strategies

•       Continually reviewing and enhancing client programmes, identifying opportunities to improve coverage and grow the portfolio

•       Building and maintaining strong relationships with clients and insurers, upholding compliance standards and contributing to a collaborative, high-performing team

DAY-TO-DAY

•       Genuinely shape how clients manage risk, rather than simply arranging cover

•       Work closely with senior stakeholders at national and multinational organisations

•       Draw on the backing of a collaborative team and specialist resources

•       Have real scope to make an impact while continuing to build your technical expertise and reputation in the market

EXPERIENCE

•       Demonstrable experience in commercial insurance broking and client relationship management

•       A strong network and solid reputation with key insurers

•       A track record of handling large, complex insurance risks

SKILLS

•       Advanced technical insurance knowledge

•       Commercial awareness, market insight and strong negotiation ability

•       Excellent communication and presentation skills

•       Highly organised, disciplined and results-driven

If you have the relevant experience or know someone who does, please contact Liam Conlon on 07458 162847 or email Liam.conlon@lawesgroup.co.uk