Job title: Claims Handler & Operational/System Support

Salary: £35,000

Location: London (hybrid – 3 days in the office, 2 days from home)

PURPOSE OF ROLE

An established London insurance business is looking for a bilingual (English/Mandarin) Claims Handler to join a small, close-knit claims team of six.

The role combines hands-on claims handling with operational and system support. You will manage property damage claims, including Business Interruption, from First Notification of Loss through to final settlement, while also setting up new claims on the system and working with external IT partners to produce management information for reporting. Claims across other lines, such as Motor, also form part of the role.

The split is approximately 60% administration and operational support to 40% claims handling, making this a strong opportunity for someone who wants to build their claims experience while becoming the operational backbone of the department. Full support is given for training and development, including CII study.

RESPONSIBILITIES

•     Manage and handle property damage claims, including Business Interruption, from first notification through to settlement

•     Assess claims in line with policy terms, conditions, exclusions and disclosure requirements

•     Request and review supporting documentation to validate claims

•     Appoint specialists where applicable, including panel loss adjusters, engineers and solicitors

•     Maintain accurate claims reserves and claim records

•     Liaise with underwriters and external specialists as required

•     Handle claims across other product lines, for example Motor

•     Support the Head of Claims with operational reporting

DAY-TO-DAY

•     Take incoming calls for new claims notifications and log new claims onto the claims system

•     Maintain electronic claim files and records

•     Assist claims handlers with administration and audit requirements

•     Process bordereaux

•     Assist with claims reporting and data analysis

•     Liaise with external IT partners, primarily in Mandarin

EXPERIENCE

•     Minimum of two years’ insurance claims experience

•     Experience of data analysis and reporting

•     CII qualifications, or demonstrable progress towards them (desirable)

SKILLS

•     Fluent written and spoken English and Mandarin (essential)

•     Cantonese (spoken) would be an advantage

•     Strong organisational and communication skills

•     Proficient across Microsoft Office, particularly Excel

•     Comfortable with IT and quick to pick up new systems

•     Self-motivated, with the initiative to take ownership of tasks

•     Customer-focused, proactive and adaptable

•     A collaborative team player who is professional and dependable

BENEFITS

•     Pension scheme – 6% employer contribution, 5% employee contribution

•     22 days holiday, increasing with length of service, plus UK bank holidays

•     Private medical and dental cover (following successful probation)

•     Discretionary annual performance bonus

•     Hybrid working – 3 days in the office, 2 from home

•     £12 daily lunch allowance on office days (non-contractual)

•     Season ticket loan (following successful probation)

•     Employee benefits platform – retail and gym discounts, EAP, birthday and seasonal tokens

•     Support with training and development related to your role

If you have the relevant experience or know someone that does, please contact Glenn Youens on 07458162848 or email glenn@lawesgroup.co.uk