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Claims and adjusting operations

Claims and adjusting operations recruitment specialists connecting experienced insurance professionals with leading insurers, loss adjusters and claims management organisations across the UK.

At Lawes Consulting Group, we support clients and candidates across the full claims and adjusting landscape, from operational claims roles through to senior leadership and specialist adjusting positions.

Claims and Adjusting Operations Recruitment Expertise

Claims and adjusting operations sit at the very core of what the insurance industry delivers to its customers. The professionals who manage, investigate and settle claims are responsible for upholding the promise that insurance makes — and doing so efficiently, fairly and in line with an increasingly demanding regulatory environment. Finding the right talent for claims and adjusting roles requires a recruiter who understands both the technical demands of the work and the interpersonal qualities that make a claims professional truly effective.

At Lawes Consulting Group, we recruit across the full spectrum of claims and adjusting operations, from Claims Handlers and Claims Technicians through to Loss Adjusters, Major Loss Specialists, Claims Managers and Claims Directors. We work with a wide range of organisations, including insurers, Lloyd's syndicates, third-party administrators, loss adjusting firms and specialist claims management companies.

The Evolving Claims Landscape

The claims environment is changing rapidly. Increasing use of technology, data analytics and automation is transforming how claims are managed, while regulatory expectations around customer outcomes continue to rise. At the same time, the demand for experienced claims professionals who can handle complex, high-value or disputed claims remains as strong as ever. We understand these dynamics and recruit accordingly, identifying candidates who combine technical claims expertise with the adaptability to thrive in a changing environment.

Specialist Adjusting Expertise

Loss adjusting is a highly specialised discipline, requiring professionals with deep technical knowledge, strong investigative skills and the ability to manage complex claims across a range of classes, including Property, Liability, Marine, Aviation and Specialty. We have extensive experience placing loss adjusters at all levels, from junior adjusters building their careers through to Chartered Loss Adjusters and senior technical specialists.

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Our Services

What claims and adjusting roles do you recruit for?

We recruit for Claims Handlers, Claims Technicians, Claims Executives, Loss Adjusters, Major Loss Specialists, Claims Managers, Claims Directors and a range of specialist and operational claims roles.

What types of organisations do you work with in claims and adjusting?

We partner with insurers, Lloyd's syndicates, third-party administrators, loss adjusting firms, specialist claims management companies and self-insured corporates.

Do you recruit for specialist claims roles, such as major loss or complex liability?

Yes. We regularly place specialists in major loss, complex liability, property, marine, aviation and other specialist claims disciplines, at both technical and leadership levels.

What qualifications do claims and adjusting professionals typically hold?

Many claims professionals hold qualifications such as ACII, ACILA or CILA, alongside relevant class-specific experience. For loss adjusters, Chartered status is often a key requirement at senior levels.

How do you assess the quality of claims candidates?

We evaluate candidates on their technical claims knowledge, their experience with relevant classes of business, their approach to customer outcomes and their ability to manage complex or high-value claims effectively.

Can you support senior claims and adjusting leadership appointments?

Yes. We regularly support organisations with senior claims hires, including Claims Managers, Heads of Claims and Claims Directors, using both our active network and targeted search approaches.

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Find the right talent!

Take the first step towards building your team and partner with us below. Remove the stress from your hiring process and let us deliver quality, trusted recruitment solutions.

Our Services